Operations Manager (Global Property Firm)Back to Vacancies List
Maxwell Stephens have been instructed to recruit an Operations Manager to work for a Global Leader in Real Estate and to be based in brand new building in the City of London.
Predominately focused on the common areas of this grade A site, the Operations Manager will be responsible for all aspects of the day-to-day management and first class service delivery of cleaning, security, reception, landscaping, help-desk, IT services, telephone and administration services.
You will be responsible for providing a customer-focused service ensuring consistent, high-quality delivery to your customers through a strategic and innovative approach to engaging with both operational teams as well as occupiers.
You will be required to represent our client as a high-profile Manager and deliver external and internal presentations to a variety of audiences to show-case the property and the operational performance.
You will work closely with the Heads of Department to make sure all teams are fully trained and given the best coaching and development possible.
You will also maintain strong relationships with Occupier contacts and delivers consistent engagement across all levels. This is a partnership role with strong interpersonal capabilities. You will also be the first point of contact for Occupiers for escalation of any service concerns and take personal responsibility for resolving any escalated issues to its full conclusion.
Experience and Attributes Required
- Front of House / Soft Services Focus
- Relationship Skills
- People and Contract Management
- Process Driven
- Service Charge Competence
- Attention to Detail
- Excellent Organisational Skills
- Both Resilient and Calm
- Health and Safety Competent
- Ability to Deliver Excellence