Associate Director

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  • Job Reference: PR/000088
  • Job Title: Associate Director
  • Location: London
  • Basic Salary Range: £65,000 with a £6500 car allowance and benefits
  • Job Type: Permanent
  • Posted 5 years ago
  • This position has been filled

Maxwell Stephens’ client are seeking an experienced General Manager/Associate Director to join their leading property company to deliver and maintain standards of operational excellence across designated portfolio and team. To form part of the Central London strategic leadership group, leading designated team to drive strategy and deliver in conjunction with the Operational Director’s business plan.

Key Responsibilities

  • Ensure consistent management of designated portfolio, whilst creating and maintaining a high performing team
  • Providing training and development opportunities for the team, specifically field coaching, to enable them to maximise their performance and be empowered to take ownership for decision making
  • Conduct regular performance reviews with the team, to include setting and reviewing of objectives and development plans. Where relevant, ensure performance management process is implemented in a timely manner
  • Recruit and select employees in line with recruitment standard giving consideration to client, asset and internal team, keeping budget in mind
  • Ensure adherence to policies, processes and procedures
  • Act as a point of escalation for the people issues within the region, report and take steps to address and manage any apparent trends
  • Develop and nurture a positive team working environment with all colleagues
  • Budgeting – Tracking service charge budgets within portfolio, understanding variances and red flag issues
  • Team P&L – Monitor recoverability of all employees end to end. Reporting on any variance
  • Resource management – Understanding ‘gaps’ in team cover and solution
  • Case Studies – Generate case studies for benchmarking across designated team and properties within Central London portfolio, both demonstrating good management and assist in winning new instructions
  • Excellence – Explore opportunities to enable the team to provide superior service to the clients e.g. consistent high level of tenant liaison visible
  • Explore and generate new business opportunities/channels within the market place to ensure an increase in the commercial performance of the business
  • Actively challenge processes and procedures to enhance the working environment of the region as a whole.
  • Successfully manage the operational transition of client/properties in and out of the business in conjunction with colleagues
  • Provide technical specialist support for all facilities management centred operations
  • Act as a point of escalation for operational issues within the team, report and take steps to address any apparent trends
  • Ensure full compliance of all Health, Safety and Environment policies and adherence to corporate and legal responsibilities
  • Ensure appropriate contracts are in place, monitored and reviewed for all properties regarding services provided by third parties
  • Ensure the team is competent in the use of P2P (electronic invoicing system) and Meridian (Health and Safety monitoring tool), consistently review outputs from both systems to verify that the team targets are being achieved
  • Take active steps to ensure all financial management processes are adhered to, e.g. service charge, electronic invoicing, expenses, petty cash etc.
  • Proven track record of leading, developing and effectively managing a team preferably within a facilities management sector at a senior level
  • Experience of delivering financial targets
  • Proven ability to understand and interpret the local market environment and formulate business development plans in terms of identifying new business opportunities accordingly
  • Previous experience of working with a variety of stakeholders to deliver service excellence and meet all business objectives

Experience & Skills Required:

  • Leadership
  • Business Acumen
  • Commercial Awareness
  • Analytical Thinking
  • Customer Focused
  • Decision Making
  • Motivational
  • People Development
  • Planning and Organising
  • Results Focused
  • Team Player

If you think you have what it takes, please call Robyn Powner or Stacey Amos on 0207 118 4848 or email

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