Help Desk Operator / Administrator

Back to Vacancies List
  • Job Reference: PR/000113
  • Job Title: Help Desk Operator / Administrator
  • Location: Shoreditch
  • Basic Salary Range: £32,000 - £34,000 PA + Bonus & Package
  • Job Type: Permanent
  • Posted 6 years ago
  • This position has been filled

This is an extremely unique opportunity to work for one of the world’s largest commercial real estate companies, within their vibrant and buzzing Shoreditch property.

Our client has chosen the UK’s leading Facilities Management recruitment firm, Maxwell Stephens, to find an organised and ambitious Service Desk Operator for their London based brand new property.

Worth multi billion dollars in total assets, our client has many hundreds of properties across the globe, and landmark buildings in America, Canada, London and across Europe. Our client is eager to find a dynamic and motivated Service Desk Operator for this one-off property.

The site is impressive and over 10 storeys’ worth of premium office and retail space. Located in one of London’s most richly cultured hubs, our clients site is within walking distance of Shoreditch High Street railway station, as well as both the Liverpool Street and Old Street underground stations.

With a new public piazza, comprising of half an acre of public realm in the heart of the city, multiple roof terraces, and more than 20,000 square foot of cafes, restaurants, and retail space, our clients site is set to be the newest city centre in London.

The right person

You’re naturally approachable and enthusiastic. You love working as part of a team. Tactful, patient, and understanding, you’ll assist your colleagues across the building; your excellent customer care skills making you an asset to the company.

With your outstanding communication skills, and exceptional telephone manner, you’re able to receive and process complex information coherently. Our client will value your analytical and problem solving skills, and great attention to detail, as you take on this demanding role.

With over two years’ experience in a Service Desk environment, you’re ready to go. Your strong working knowledge of FSI Concept Evolution, along with your excellent IT skillset, mean you can join the team seamlessly. You can use Windows operating systems and all Microsoft Office applications.

Your determination to provide the very best service will be greatly appreciated in this property. You are ambitious, always looking to improve efficiency and effectiveness.

You always take an organised and structured approach to tasks; following your plan of action to always benefit the company. You also have excellent time management skills, can work on your own initiative, and keep calm under pressure.

What you’ll be doing

You’ll be the final piece in the Service Desk jigsaw. When you join this incredible facilities management team of 50, you will be amazed at the friendly and welcoming atmosphere they have created. In this large and dynamic team, you will always have support and encouragement.

Away from the Service Desk, you will liaise with those in the supply chain, as well as the onsite Engineers. You’ll report back to occupiers and the management team on job progress and completion; keeping everyone in the loop.

It will be up to you to ensure everyone is in communication; keeping business running smoothly. Your incredible communication skills will be used daily as you follow up and complete emails, letters, and telephone calls.

Working closely with our client’s tenants, you will get the chance to display your excellence in customer interfacing. You’ll be maintaining effective working relationships with your managers, colleagues, occupiers, and third party suppliers consistently.

With your world-class skills of organisation, you’ll thrive in this extremely responsible job. Your day-to-day tasks will include logging calls and jobs onto the helpdesk database, and allocating work orders to the directly employed maintenance team or supply chain. By doing this, you will ensure the smooth running of operations throughout the entire building.

It will be up to you and your team to ensure all tasks are completed in line with service requirements, as you monitor PPM schedule and reactive maintenance jobs. You’ll be responsible for making sure engineer and service reports are completed and filed correctly, and that tasks are performed in line with SLAs and KPIs.

You will constantly seek to innovate and develop outputs from the Service Desk, helping the site exceed expectations and targets.

Taking reasonable care for the health and safety of yourself and of those around you, you will comply with company policies always. You will report any incidents or concerns to your manager to keep your team safe and working effectively.

Record keeping and data are vitally important to any organisation. Our client will require you to maintain their database of specialist subcontractors, as well as keeping all asset history and O&M systems up to date. You’ll aid the Engineering Supervisor in compiling the Monthly Management Report, ensuring all operations are running as they should.

 Apply now

This burgeoning building is set to be one of the most successful and sought-after commercial properties in London. The dynamic, vibrant Service Desk team needs your experience, enthusiasm and abilities.

Please send your CV without delay to To speak with one of our team about the role, you can all 0207 118 48 48.