Facilities Manager

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  • Job Reference: PR/000584
  • Job Title: Facilities Manager
  • Location: London
  • Basic Salary Range: Excellent + Package & Opportunities
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a prestigious government body, are now looking for a Facilities Manager to take responsibility for the delivery of a best in class Facilities Management function across a diverse nationwide portfolio.

Key Responsibilities

  • Deliver a world class customer experience through the successful delivery of key services across the Nations and Regions – particularly as they imbed the recent move to new innovative and collaborative ways of working (Agile)
  • Measure all service activities against recognised standards and propose appropriate and proportionate improvements to meet existing and future requirements
  • Take responsibility for a significant budget ensuring proactive reporting and forecasting and authorizing payments and approving extra works
  • Oversee the successful delivery and management of all outsourced contracts – monitoring performance against contractual obligations. Carry out regular review of existing contracts ensuring that they are fit for purpose, delivering value for money and appropriately benchmarked
  • Ensure that the TFM provider delivers a seamless planned and reactive maintenance service including 24-hour helpdesk with appropriate levels of priority response and management input
  • Ensure that the HQ catering function is delivering in line with contract expectations
  • Conduct regular checks on all service standards via inspections and audits, monitoring and reviewing SLA’s and KPI’s identifying new initiatives to improve existing standards
  • Ensure effective line management of direct reports and in a matrix environment – demonstrate effective people management skills to support both performance and development of colleagues
  • Understand and deliver statutory compliance and health and safety as it relates to multitenant commercial property and other property types liaising with the Health & Safety Manager and other third parties
  • Manage the end to end lifecycle of projects including people management, stages, gateways, detailed plans, critical paths, and milestone definition and administration activities including stakeholder engagement
  • Ensure that all projects have a business case that clearly defines the scope, business benefits, financial benefits, critical success factors and key performance indicators, and are constantly assessed against these
  • Work with Commercial, Financial, Internal Comms, HR and Legal Teams as appropriate to ensure the successful delivery of planned activities and projects
  • Provide support to the senior team and deputize during leave of absence, ensuring the smooth running of all services to our national and regional offices
  • Evaluate levels of customer satisfaction and monitor trends, with a focus on continuous improvement
  • Monitor the standards, and performance of the teams within your remit with an emphasis on training, personal development, teamwork and delivering a world class customer experience
  • Ensure that effective and tested BCP and Disaster Recovery plans are in place to support all aspects of the business
  • Carry out any other adhoc requests that are in line with your skills and capability as directed by the Head of the department.


Person Specification

  • A professional qualification in real estate and/or facilities management (BIFM Level 4+) or relevant experience
  • A qualification in health & safety (NEBOSH, IOSH) would be advantageous
  • Project Management Prince II & Professional / Certified Membership of BIFM or equivalent
  • Significant relevant experience in similar roles and environments
  • Quantifiable track record of contractor management (property maintenance, facilities management, catering services) in a multi-site commercial property environment
  • Experience in project management and outsourced service management with an emphasis on gap analysis and quality standards implementation
  • Leadership skills with proven experience of leading, supporting and mentoring teams
  • Possess an excellent understanding of statutory compliance and health and safety as it relates to multi-tenanted commercial property
  • Built environment and technical understanding of hard and soft services – with advanced awareness of PPM processes
  • Strong financial management, budget interpretation and execution
  • Service charge management and budgeting from a corporate occupier perspective
  • Excellent oral, written, presentation, communication and stakeholder management skills and experience operating successfully within complex governance structures
  • Excellent ICT skills with the ability to harness technology to create impact


Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.