Facilities Manager

Back to Vacancies List
  • Job Reference: PR/000584
  • Job Title: Facilities Manager
  • Location: London
  • Basic Salary Range: Excellent + Package & Opportunities
  • Job Type: Permanent
  • Posted 3 years ago
  • This position has been filled

Our client, a prestigious government body, are now looking for a Facilities Manager to take responsibility for the delivery of a best in class Facilities Management function across a diverse nationwide portfolio.

Key Responsibilities

  • Deliver a world class customer experience through the successful delivery of key services across the Nations and Regions – particularly as they imbed the recent move to new innovative and collaborative ways of working (Agile)
  • Measure all service activities against recognised standards and propose appropriate and proportionate improvements to meet existing and future requirements
  • Take responsibility for a significant budget ensuring proactive reporting and forecasting and authorizing payments and approving extra works
  • Oversee the successful delivery and management of all outsourced contracts – monitoring performance against contractual obligations. Carry out regular review of existing contracts ensuring that they are fit for purpose, delivering value for money and appropriately benchmarked
  • Ensure that the TFM provider delivers a seamless planned and reactive maintenance service including 24-hour helpdesk with appropriate levels of priority response and management input
  • Ensure that the HQ catering function is delivering in line with contract expectations
  • Conduct regular checks on all service standards via inspections and audits, monitoring and reviewing SLA’s and KPI’s identifying new initiatives to improve existing standards
  • Ensure effective line management of direct reports and in a matrix environment – demonstrate effective people management skills to support both performance and development of colleagues
  • Understand and deliver statutory compliance and health and safety as it relates to multitenant commercial property and other property types liaising with the Health & Safety Manager and other third parties
  • Manage the end to end lifecycle of projects including people management, stages, gateways, detailed plans, critical paths, and milestone definition and administration activities including stakeholder engagement
  • Ensure that all projects have a business case that clearly defines the scope, business benefits, financial benefits, critical success factors and key performance indicators, and are constantly assessed against these
  • Work with Commercial, Financial, Internal Comms, HR and Legal Teams as appropriate to ensure the successful delivery of planned activities and projects
  • Provide support to the senior team and deputize during leave of absence, ensuring the smooth running of all services to our national and regional offices
  • Evaluate levels of customer satisfaction and monitor trends, with a focus on continuous improvement
  • Monitor the standards, and performance of the teams within your remit with an emphasis on training, personal development, teamwork and delivering a world class customer experience
  • Ensure that effective and tested BCP and Disaster Recovery plans are in place to support all aspects of the business
  • Carry out any other adhoc requests that are in line with your skills and capability as directed by the Head of the department.

 

Person Specification

  • A professional qualification in real estate and/or facilities management (BIFM Level 4+) or relevant experience
  • A qualification in health & safety (NEBOSH, IOSH) would be advantageous
  • Project Management Prince II & Professional / Certified Membership of BIFM or equivalent
  • Significant relevant experience in similar roles and environments
  • Quantifiable track record of contractor management (property maintenance, facilities management, catering services) in a multi-site commercial property environment
  • Experience in project management and outsourced service management with an emphasis on gap analysis and quality standards implementation
  • Leadership skills with proven experience of leading, supporting and mentoring teams
  • Possess an excellent understanding of statutory compliance and health and safety as it relates to multi-tenanted commercial property
  • Built environment and technical understanding of hard and soft services – with advanced awareness of PPM processes
  • Strong financial management, budget interpretation and execution
  • Service charge management and budgeting from a corporate occupier perspective
  • Excellent oral, written, presentation, communication and stakeholder management skills and experience operating successfully within complex governance structures
  • Excellent ICT skills with the ability to harness technology to create impact

 

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.

Download the FM Salary Survey

Our latest Salary Survey report delves into the FM sector, including the demographic makeup of the industry, levels of remuneration, working life, responsibilities, and career attitudes and motivations. 

Click the button below to download your free copy today.