Floor Support Assistant

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  • Job Reference: PR/000598
  • Job Title: Floor Support Assistant
  • Location: City of London
  • Basic Salary Range: Up to £25,000 per annum + Benefits & Opportunities
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a leading international law firm, are now looking for a Floor Support Assistant to provide a high level of document-related customer service to fee-earning departments, establishing and maintaining excellent client relationships at all levels.

Key Responsibilities

  • Printing and scanning of documents.
  • Binding, engrossing and lamination of documents.
  • Client matter hard copy filing and client mail scanning.
  • Pagination of documents – ensuring consistency of number sequences.
  • Printing comments and mark ups on PDF’s
  • Delivery of non-matter related post and internal mail to secretarial pigeon holes
  • Co-ordination and distribution of desk drops by floor as needed
  • Collection of all internal and external mail from designated drop points on each floor
  • Dealing with ad hoc photocopying requests, escalating more technical requests to the central reprographics team.
  • Maintaining appropriate stationary supplies within FSU’s and distributing to fee earning departments, on request.
  • Scanning and general ad-hoc support
  • Ensuring timely receipt and registration of all inbound courier items and the efficient processing of all requests for outbound courier bookings.
  • Working closely with FSA team and other Facilities teams, assisting with key responsibilities and demonstrating flexibility to carry out other duties as necessary to ensure a consistently high level of service is delivered to the client.
  • Provide practical advice and support to users to improve the job submission and return of work processes across all document services
  • Communicate effectively with colleagues ensuring all messages or communications to clients, verbal or written, are appropriate, timely and accurate

Person Specification

  • Excellent communication skills, with the ability to work confidently and collaboratively across functions
  • Self-motivated, disciplined individual with excellent problem solving skills
  • A calm, clear thinker with keen attention to detail; a multi-tasker who enjoys a fast-paced working environment
  • A desire to take ownership and see a task through to completion
  • Excellent customer service skills with a positive can do attitude
  • Strong organisational skills with experience of managing end to end tasks that require multiple touch points


If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered for this exciting role.