Receptionist / Office Manager

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  • Job Reference: PR/000298
  • Job Title: Receptionist / Office Manager
  • Location: City of London
  • Basic Salary Range: Up to £30,000 OR Equivalent Rate
  • Job Type: Full Time
  • Posted 2 months ago

Reports to: 

Head of Facilities

Persons reporting to them: 

Housekeeper (from our Cleaning Contractor Partners)

Works with:  

1 other receptionist

Liaises with: 

Internal departments such as IT and Facilities Helpdesks together with PA’s

Consultants and administrators

Hours: 

Monday to Friday covering 8.30 to 5.30 with 1 other person

This role will principally cover the hours of 9.30-5.30 less 1hr for lunch

This successful person will be required to work from the office. This is not a homebased role

Main roles and responsibilities

Primary tasks

  • This is a Front of House receptionist role with primary focus to provide a professional customer experience for visitors, staff and guest, both in person, via email or telephone. They will also ensure the environment such as meeting rooms and office environment is well presented and maintained at all times

They will also be responsible

  • for directing, reviewing and monitoring the Housekeeper to ensure things are kept in order and that a prompt response is made to ensure the office is presented well
  • for managing the Return to Office process and to assist to forward plan daily staff and visitor numbers to ensure that current restrictions for capacity thresholds are monitored and managed
  • to provide office orientations to new starters, including recent acquisitions, and visitors/guests
  • taking ownership to guide and support new starters including recent acquisitions and to be the go-to person to help facilitate their on-line booking requirements, eg desk bookings
  • to provide access cards and update systems – to arrange couriers, post and taxis

Person & Skills

  • Previous Reception, Front of House, office Management experience
  • Professional reception manner with a welcoming disposition
  • Quick leaner, can do approach and ability to multi task
  • Ability to quickly become an ambassador for its visitors, staff and guests
  • Taking ownership to receive guests and staff (and acquisitions who won’t know how things are done).
  • Confident and aware – Providing office orientations inc fire exit arrangement
  • Ability to learn systems – such as desk booking system, switchboard (Teams), access control and COVID App data
  • Eye for detail – meeting room tidiness, washroom cleanliness, workstations that are well equipped and always fit for use
  • Excellent verbal and written communication
  • Use of Teams
  • Excel & skills – good to intermediary
  • PowerPoint skills – an advantage
  • Previous experience in a professional consultancy environment – desired but not essential