Soft Services & Operations
Director
Multi-site / Travel
National soft FM portfolio covering communal cleaning and security, plus seasonal student-accommodation and university turnaround services.
Leads five SFM Operations Managers and three Regional Managers, working with senior leadership.
Leads operational strategy, service quality, profitability, client relationships and expenditure across the national portfolio.
Birmingham base with regular national travel and a strong presence with teams and clients on site.
Flexibility for extended hours and weekends during peak operational periods; the portfolio operates 24/7.
Improve KPI performance, profitability, customer satisfaction and service quality, and deliver major seasonal peak periods.
national-operations-director---soft-services-ref-007035
007035
Not stated
supplier_management|people_leadership|soft_services|customer_experience
1.0.0
Birmingham
GB
Permanent
Operations Director (Ref: 007035)
Executive Salary + Bonus + Benefits